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Community Support BD CAN

COVID-19 Community Update

The borough has launched BD CAN and a dedicated telephone help service, which is working with community groups and organisations to ensure people who need help are connected to people that can help them.  For further information, please go to https://oneboroughvoice.lbbd.gov.uk/bdcan-hub 

BDCAN  0208 215 3000  is the council number which will direct people to the Community Hub. This service is for people who find they are in an emergency and need support from a volunteer to do specific tasks.

 BDCan – are working with community groups and organisations to ensure people who need help are connected to people that can help them. 

Get in touch if you, or someone you know, needs:

  • help picking up medicine
  • some food shopping
  • a friendly phone call
  • or something else

Their volunteers:

  • can drop off food or medicine at the door
  • are local residents
  • will never ask for money or payment



** The below information has been taken from the local LBBD Newsletter**

Recently we put in a bid for three walk-in Covid-19 testing centres within the borough, to make it easier for residents to get tested for coronavirus, near to their homes. 
Our bid was successful, and the first centre will be opening today, Thursday 3 September, at Mayesbrook Park car park on Lodge Avenue. The testing site will help reduce the spread of Covid-19 by making it easier for residents with symptoms of the virus to get tested locally. 
Today the centre will be open 2–5pm, tomorrow (Friday 4 September) it will be open 10am–5pm, and then from Saturday 5 September onwards, it will be open 8am-8pm every day, seven days a week.
If you have symptoms, you should book a test appointment immediately by calling 119 or visiting www.nhs.uk/coronavirus. You can also walk in for a test without an appointment, but there is no guarantee you’ll be seen if the site is busy that day, so booking is best. If you walk in without an appointment you will also need to bring a smart phone with you so you can register when you arrive.
The site is one of three coming to the borough to make testing easier for you. Look out for more information about the other two sites which will be coming soon. You can find out more about the testing sites here.

Changes to urgent treatment centres


Urgent care is for anything that needs the same day treatment.

The way patients can get treatment for an urgent health problem is changing.

If you have a minor injuries or minor illness, you can get treatment at an urgent treatment centre by calling NHS 111.

Urgent treatment centres can treat most injuries and illnesses that are urgent. This may include sprains and strains, fractures and suspected broken bones, minor head injuries, cuts and wound infections. To get treatment at an urgent treatment centre, first call NHS 111. They will assess your condition and book you an appointment to see a clinician and you can avoid spending unnecessary time in the waiting room. The treatment centres have been made as safe as possible for patients and staff, and social distancing measures are in place.

The urgent treatment centres are GP-led, with doctors and nurses who will provide your treatment.

The urgent treatment centres are located at:

  • King George Hospital
  • Queen’s Hospital
  • Barking Community Hospital
  • Harold Wood Polyclinic

You should only go to Accident and Emergency when your life or your long term health is at risk. This includes serious injury, blood loss, serious burns, chest pain, suspected strokes, choking or loss of consciousness.

Barking and Dagenham, Havering and Redbridge Clinical Commissioning Groups




Council Service Guide

Social isolation and social prescribing
If you are feeling isolated or lonely:
Telephone: 020 8724 8018
Email: socialprescribing@lbbd.gov.uk

Homes and Money Hub
For advice about debts, money, making payments:
Telephone: 020 8724 2115 or 020 8227 2927
Email: homesandmoneyhub@lbbd.gov.uk
For advice on your housing position:
Telephone: 020 8724 8223
Email: housingadviceservice@lbbd.gov.uk
For advice about jobs:
Telephone: 020 8724 8870
Email: barkingjobshop@lbbd.gov.uk
Vulnerable Adults
Worried about those who might need social care support... ?
020 8227 2915 



Shpresa Programme

The Shpresa Programme supports Albanian speaking people living in the borough and are working very hard to ensure community safety. There are a number of volunteers who can offer support  with phone calls and translation.  Please email shpresaprogramme@yahoo.co.uk or text 07578256413.

COVID-19 Information 

Please see the following link for up to date information on Covid-19
We recommend that you check the Public Health England site each day to receive the most up to date information and guidance