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Community Support BD CAN

COVID-19 Community Update

The borough has launched BD CAN and a dedicated telephone help service, which is working with community groups and organisations to ensure people who need help are connected to people that can help them.  For further information, please go to https://oneboroughvoice.lbbd.gov.uk/bdcan-hub 

BDCAN  0208 215 3000  is the council number which will direct people to the Community Hub. This service is for people who find they are in an emergency and need support from a volunteer to do specific tasks.

 BDCan – are working with community groups and organisations to ensure people who need help are connected to people that can help them. 

Get in touch if you, or someone you know, needs:

  • help picking up medicine
  • some food shopping
  • a friendly phone call
  • or something else

Their volunteers:

  • can drop off food or medicine at the door
  • are local residents
  • will never ask for money or payment


Changes to urgent treatment centres


Urgent care is for anything that needs the same day treatment.

The way patients can get treatment for an urgent health problem is changing.

If you have a minor injuries or minor illness, you can get treatment at an urgent treatment centre by calling NHS 111.

Urgent treatment centres can treat most injuries and illnesses that are urgent. This may include sprains and strains, fractures and suspected broken bones, minor head injuries, cuts and wound infections. To get treatment at an urgent treatment centre, first call NHS 111. They will assess your condition and book you an appointment to see a clinician and you can avoid spending unnecessary time in the waiting room. The treatment centres have been made as safe as possible for patients and staff, and social distancing measures are in place.

The urgent treatment centres are GP-led, with doctors and nurses who will provide your treatment.

The urgent treatment centres are located at:

  • King George Hospital
  • Queen’s Hospital
  • Barking Community Hospital
  • Harold Wood Polyclinic

You should only go to Accident and Emergency when your life or your long term health is at risk. This includes serious injury, blood loss, serious burns, chest pain, suspected strokes, choking or loss of consciousness.

Barking and Dagenham, Havering and Redbridge Clinical Commissioning Groups




Council Service Guide

Social isolation and social prescribing
If you are feeling isolated or lonely:
Telephone: 020 8724 8018
Email: socialprescribing@lbbd.gov.uk

Homes and Money Hub
For advice about debts, money, making payments:
Telephone: 020 8724 2115 or 020 8227 2927
Email: homesandmoneyhub@lbbd.gov.uk
For advice on your housing position:
Telephone: 020 8724 8223
Email: housingadviceservice@lbbd.gov.uk
For advice about jobs:
Telephone: 020 8724 8870
Email: barkingjobshop@lbbd.gov.uk
Vulnerable Adults
Worried about those who might need social care support... ?
020 8227 2915 



Shpresa Programme

The Shpresa Programme supports Albanian speaking people living in the borough and are working very hard to ensure community safety. There are a number of volunteers who can offer support  with phone calls and translation.  Please email shpresaprogramme@yahoo.co.uk or text 07578256413.

COVID-19 Information 

Please see the following link for up to date information on Covid-19
We recommend that you check the Public Health England site each day to receive the most up to date information and guidance