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Did you know?

Community Clinical Locality Lead 

Click HERE for a comprehensive contact  list of how to contact health services stating what Community Matron is signed to what GP Practise. We want to share this information to as many Carers as possible as it is an extremely valuable service and will help Carers to cope with their cared for person at home.


Lenderhand is a charity that has been set up to provide families and individuals living in the county of Essex who are on a low income with assistance by paying for goods or services up to £1,000 that they could not otherwise afford, providing a helping hand through the challenging periods of their lives. We want to be able to give a helping hand when times have become tough due to difficult circumstances, and where something small would make the biggest difference to everyday life.Lenderhand pays for goods or services that the individual or family could not otherwise afford. This is not a monetary grant and each application is considered on a case by case basis, meaning that the goods or services we pay for would be unique to that individual's circumstances. For example, are you struggling to buy clothes or food for your children? Or have you recently lost a source of income due to illness and can’t afford the travel to and from the hospital?See the Lenderhand website for more information about the charity and how it helps.

Pay It Forward

UK Facebook support group based in Dagenham Essex. Responding to someone's kindness and forwarding that kindness on to someone else. A lady named Tracey is the owner of the group and she created the group in 2014 mainly to help those in need. It is also nice to be gifted items that you may not be desperate for but would like to brighten your home or a gift set to make you feel and smell lush for example. 
If you have something that's too good to throw out or you no longer have the space or use of it and you need it gone and willing to give it away, then I'm sure there is someone out there that would love it. 
You can offer anything you like on the Facebook page as long as its not offensive and in good/reasonable and working condition. You really could help someone else out. Click HERE to go to the Facebook page where you will need to join the group to be involved.

Volunteer Driver Scheme

The Volunteer Driver Scheme has been set up to assist older and vulnerable residents of Barking and Dagenham to attend health appointments and social activities that they would normally struggle to attend. Locations would usually be within the Borough, though occasionally there are requests for journeys outside the Borough that would include Moorefield’s Eye Hospital, and The Royal London Hospital (Whitechapel). All volunteers are interviewed, receive an induction, have a full DBS which is paid for by the scheme and are trained in Manual Handling, Sight Awareness, bespoke First Aid, and Health and Safety Training.WHO TO CONTACT? Mary Mathurin on 0208 724 3317 or via email mary.mathurin@lbbd.gov.uk.

LifeBook - Age UK

The LifeBook is a free booklet where you write important and useful information about your life, from who insures your car to where you put the TV licence.Sometimes it is easy to mislay important documents and information, so, we developed the LifeBook to help you find exactly what you need without searching.Why should I complete it?The LifeBook will not only help you to be more organised but could also be invaluable to a family member or a friend if they need to find important information about you in an emergency.How do I use it? Follow the step-by-step instructions to fill in the various sections with your details, contacts and locations of important documents. You don’t have to do it all at once - just complete it at your own pace. Click HERE to download your own Lifebook.


Are you a relative of someone with a Psychosis or Bipolar Disorder?

What is REACT? REACT (Relatives Education And Coping Toolkit) is online peer-supported toolkit for relatives of people with psychosis or bipolar disorder.The aim of this study is to test the effectiveness of REACT for reducing relatives’ distress and explore the costs involved in delivering this intervention.Click HERE to find out more information.


Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s Power Networks job to get your power back on. Their engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.They hold a list of vulnerable customers called a ‘Priority Services Register’ and for these customers they can provide extra support during a power cut. If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.Click HERE to find out more information.



Are the leading provider of access information for disabled people in the UK, featuring over 120,000 places of interest.Are you fed up with leaving days out to chance? Frustrated not knowing whether soemwhere will be accessible to until you get there?If you want to know 

  • Whether somewhere has accessible parking
  • If there are steps to access the building
  • Whether theres a hearing loop 
  • If signage and information is clear and available in large print
  • If staff receive disability awaremness training 

you will find all the answers at www.disabledgo.com.


They can help with:

-Explain the NHS Complaints process.

-Help you write letters to the right people.

-Prepare you for meetings and come to
them with you.

-Put you in touch with other organisations
who can help you.

Supporting Your Voice in the NHS

Click HERE and HERE for more information.


Enhanced housing options tool
Please click HERE to go directly to the self assesment page.
Social (Council) Housing is in great demand and often people can wait a long time before being placed in a council owned property.Housing options are the alternatives to Social Housing that may make it easy and quicker for you to move house.There are lots of different options available but they are not suitable for everyone. Using this tool you will be able to see which options are suitable for you. This tool will ask a series of questions and then guide you through the different options you can explore to enhance your housing situation. The self assessment tool will tailor an action plan depending on your own personal circumstances. Some of the available options include:

  • Shared ownership
  • Mutual Exchange
  • Social Housing
  • Mortgage rescue
  • Sheltered housing
  • Overcrowded
  • Under occupied
  • Private rent


CarerSmart is a club from Carers Trust, the UK’s largest carers’ charity and is open to carers, people with care needs and staff and volunteers across the Carers Trust network. Joining is easy and free and once you are a member you can benefit from a wide range offers including:

  • Cash back on shopping from numerous high street retailers
  • Best rates from energy providers
  • Reductions on insurance renewals
  • Discounts on holidays and travel arrangements
  • Reduced price lifestyle activities
  • Free legal advice services

And much much more  ... there really is something for everyone. Register today at www.carersmart.org/Account/Register and use the online calculator to see how much you could save. CarerSmart making life a little easier for carers.


The little book of big scams contains a number of hints and tips to stop you becoming a victim of fraud. Click HERE to download.


use an independent benefits calculator to find out:

  • what benefits you could get
  • how to claim
  • how your benefits will be affected if you start work

These are free to use, anonymous, and have replaced the Benefits Adviser service. Click HERE to direct you to the GOV website to find out more information.

We understand that paying bills can be a worry, particularly if you are struggling with money.

WaterSure Plus

WaterSure Plus is just one of the ways they can help make things easier, by capping qualifying customers’ bills.

It is available for all  household customers who meet certain criteria, whether you have a water meter or not and regardless of who sends you the bill.

If you are eligible, WaterSure Plus will reduce your bill by half. If your application is successful, you will get the discount from the date we receive your application. To find out more information click HERE or visit their website www.thameswater.co.uk

NHS Talking Therapies 

Do you know someone who is struggling to cope?

Talking Therapies is a free and confidential NHS service that works with people to help them feel better if someone is suffering from money worries, work stress, trouble sleeping or are feeling low. It offers expert support from people who know what they’re experiencing. The specialist team gives them effective tools and techniques that are proven to work. Thousands of people in the area have used the service and have told us it’s helped them feel like themselves again.

If you, or someone you know would benefit from support, whether it’s a resident you work with, a friend or family member, tell them that Talking Therapies can help them feel better. Whether their issues are caused by problems they face every day, or by events that have happened in their past - Talking Therapies can help. They don’t need to see their GP, they can just visit mytalkingtherapies.org.uk, or call 0300 300 1554 for more information or click HERE for a copy of the leaflet.

Sycamore trust need parent carers views in LBBD

 Sycamore Trust have been commissioned by London Borough of Barking and Dagenham, to carry out a survey relating to Parents and Carers Views about local services. These are taken in account in the development of accessible services for people with Autism, This forms part of the Children’s Autism Strategy 2015 – 2018. Sycamore Trust would really appreciate your help by completing a short survey. All responses are anonymous, they would ask that you be truthful, honest and open as without your valued input they would not be able to feedback the true thoughts and feelings of yourselves. Thank you in advance. There is also a free prize draw for completing the survey.


Reclaim @ the Lane

East Thames has a new social enterprise providing reuse furniture which is based in Canning Town called Reclaim @ the Lane.  They offer a free collection service for any of your unwanted furniture and have a variety of low cost furniture for sale.  Discounts are available if you are in receipt of benefits or an East Thames resident.  Please visit www.reclaimatthelane.co.uk  or call 020 8522 2330 for further information or click HERE for the flyer.

Starting Point

Did you know we have a business start-up hub in Barking called Starting Point? They can offer office space and support to start your own business, training and ongoing support, breakout and meeting areas and funding opportunities. Please visit www.starting-point.org.uk or call 0203 288 2100 for further information or click HERE for the flyer.