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Additional Information

Under 5's Toddler Group 

Contact FREE Workshops 

Please Click HERE and HERE to check out the free contact workshops for parents with disabled children.

HMRC services

Click HERE and HERE for the leaflet for HMRC Advice and Digital Assistance Service leaflet below giving details of the support One Place East can offer individuals that use HMRC services. This includes setting up and managing an HMRC online account and applying for HMRC related benefits such as working and child tax credits, child benefit and pension credit.

This service also includes Saturday digital drop-ins and, workshops on a range of subjects including pension issues, money management and understanding off-payroll working IR35.

If you would benefit from this service, then contact 020 8925 2435

Too good to go App 

Every day, delicious, fresh food goes to waste at cafes, restaurants, hotels, shops and supermarkets - just because it hasn’t sold in time. Too Good To Go lets you rescue a Magic Bag of this food so it gets eaten instead of wasted. You won’t know exactly what’s in your order until you pick it up - it’s all part of the surprise. Great food at great prices, served with a side of environmental kudos. Click HERE for more info.

Learning Disability & Autism Toolkit

Click HERE to view the 25 page booklet to help with the above created by the NHS

Eastbrookend Country Park

Check out Eastbrookend Country Park ( in what used to be called the Millenium centre) - they are open 9am to 6pm everyday and have reasonably priced food, drinks and ice cream. Click HERE to view their facebook page.

The Butterflies Project


The Baby Bank HQ

The pivotal C.I.C service, providing up to primary years, by recycling new and preloved items from one family to another. 

The Baby Bank HQ goal is to help relieve poverty in Barking, Dagenham, Havering, Redbridge and Thurrock, by recycling clothes from newborn to primary years from one family to another and raise funds to support our charity and to purchase toiletries and basic necessities.

Our wonderful team provides a warm, friendly service to all our BIG and little customers - Click HERE to visit their website for more details.

POhWER Project



Research Information

The Educational Pathways and Work Outcomes of Disabled Young People in England is a 3-year research project based at the University of Warwick, funded by the Leverhulme Trust.Our aim is to explore the factors that lead to disability inequalities in educational and occupational attainment in England.
There is increasing awareness surrounding the social barriers that prevent disabled young people from fulfilling their potential. Yet, the vast majority of existing research relies on information provided by parents and teachers. Disabled young people are rarely given a voice in research. This is due to long-standing assumptions about the ability of young people to take part in research studies and discuss their conditions/disabilities.
Our project challenges this assumption. We want to hear young people’s views about their experiences of disability and schooling, and their plans and aspirations for the future. We aim to interview 60 young people twice over the course of our study. The first wave of (online) interviews will take place between April-June 2021, and the second wave approximately one year later.
Our study focuses on students in mainstream schools. We are looking for Year 11 students with autism, dyslexia, and/or cerebral palsy. While we would love to be able to include students with other conditions and learning difficulties in our study, the nature of our research means that we can only focus on these three groups for the time being.
Our research team has substantial training and experience in interviewing young people with different conditions. All interviews will be tailored to the individual needs and preferences of participants and their families. For each completed interview, participants will receive a £20 Love-to-Shop voucher.
We are very excited about this research and the opportunity to shed light on a different perspective to that of typical accounts of disability and SEN in the media.
We very much hope to hear from you, and we look forward to sharing our findings in the months to come.
Should you want to take part and/or discuss more, please get in touch with Dr Angharad Butler-Rees at disabled.transitions@warwick.ac.uk

The Carer Friendly Card scheme

The Carer Friendly Card scheme which is nationwide recognition identity and discount card for carers has been launched by Forward Carers. The card is available in either a physical credit card size which also holds emergency contact details on the rear or a virtual app-based card, there is a small cost, but this is quickly given back via the discounts you can access. The discounts are mainly available online; however, there are some high street offers available. https://forwardcarers.org.uk/carer-friendly-communities/carer-friendly-card/

Independent Health Complaints Advocacy Service

Are you unhappy with the care and treatment that you, or someone else, is currently receiving or has received from the NHS? Do you want to complain and get things put right? Click HERE for more detais for some support.


Life Skills Course we run here at the church to help people on a low income to manage their money and budget better. Click HERE for more details.

UK Disability Survey

Information about and instructions on how to give your views on the National Strategy for Disabled People - click HERE for more details.

Treat me well campaign

Treat Me Well is our campaign to transform how the NHS treats people with a learning disability in hospital. Mencap know the treatment people with a learning disability get in hospital is still not good enough in many parts of the country. This has to change. Find out more about the campaign including how you can get involved and show your support. Click HERE.

TFL Turn-up-and-go

 The service is coming back to TFL as of Monday 23rd November,please click on the link HERE for more details.

FREE Covid-19 support line

Please click HERE for more details of the FREE British Red Cross support line.

Heathway Centre Support 

The Heathway Centre have had to make some changes to their support services due to the current Pandemic. Please click HERE for more information.

FREE Copy Well during Covid Webinars 

Click HERE to acces the link to gain more information on how you can access the FREE Webinars.

Message for those with Motability cars 

With less traffic on the roads as a result of the lockdown, will I be eligible for a refund from my Scheme insurance?As lockdown has led to fewer drivers on the road in April and May, the Scheme has seen a lower level of claims, enabling it to share this saving with customers. We have made this decision in consultation with Motability, the Charity. As a result, we are in the process of sending an insurance-based refund of £50 to all customers.There is no need for customers to contact us in connection with this. We have been automatically issuing this insurance refund, which started in May and will continue throughout June.

NEW Supported Internship Programme for young people with disabilities

Westminster Kingsway College we are currently enrolling for the new cohort of the Supported Internship programme.The Supported Internship programme is designed to support young people with disabilities or learning difficulties in obtaining paid employment and becoming more self confident and independent. This includes job coaching support which is tailored to meet the young person's specific needs. The programme is ideal for those post 16 learners who need a path from education into employment. Click HERE for more details.

Heads Up - Back into employment

If you need support back into employment or training, please click HERE for the heads up leaflet.

Barking & Dagenham College - Virtual Opening Events

Due to the coronavirus, the normal opening evenings at the College have had to be cancelled, therefore they are doing virtual open evenings. Please click HERE for more information.

Worried about Excessive Gaming?

There is nothing wrong with gaming in moderation, but if you are concerned that a young person in your care has problematic behaviours toward gaming, it’s best to seek support.Click HERE for more information.

Learn how to stay safer on Facebook’s new 'Messenger Rooms'

Facebook's new 'Messenger Rooms' allows users to spontaneously open video calls for groups of up to 50 friends. Check out this short video to learn more about the new feature and how to stay safe. Click HERE to view the video.

Dangerous App Alert for Children

Yome Live is a dangerous live streaming app that has come onto our radar. It poses risks to children and young people in your care. Click HERE for more information.

FREE Counselling Service

Make a difference at Sandie's offer free counselling to people aged 18 plus and also have an elderly outreach service.A ll of the Counsellors are in the process of completing their degrees and have regular supervision.  They also offer work with children, however, there is a cost for this. Click HERE to visit the website for more information.

Accessible Holidays - Calvert Trust Exmoor

Calvert Trust provide fully accessible residential adventure breaks for individuals, families, groups of people and organisations supporting disability.  Finding an accessible break for everyone  to enjoy can be a real challenge. So here at Calvert Trust Exmoor, they break the prejudice and provide an experience that is fun, stimulating and full of great memories to share for everyone. Catering for low to complex needs, you can be sure of a memorable and shared experience for everyone. Click HERE for their current brouchure giving you lots more information.

Online Parenting Programme

Triple P Online and Teen Triple P Online are available free to all parents and carers of children up to 16 years in the London Borough of Barking and Dagenham. Click HERE if you would like to find out more information.

Silver Line

On Radio 4's Desert Island Disc programme yesterday, Dame Esther Rantzen was Lauren Laverene's guest. We all know about how Dame Esther set up Childline, but what I didn't know was that she had also set up Silver Line. This is the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week.
The specially-trained helpline team:

  • Offer information, friendship and advice.
  • Link callers to local groups and services.
  • Offer regular friendship calls.
  • Protect and support older people who are suffering abuse and neglect

The Silver Line number is: 0800 4 70 80 90 Website: www.thesilverline.org.uk

Maths Chase
Maths Chase is a completely free site where you can quickly test your times tables. The site is a very simple game but great for children learning their times table as it is a fun way to learn. Fantatsic way to encourage children of all ages to learn. Click HERE to visit the website.

Assisted Bin Collections

If you are unable to put your own bins out and have no one else to help you, call the Barking and Dagenham number on 020 8215 3000 to request an assessment for an assisted collection. An assisted collection might be required because you are:

  • registered disabled
  • elderly
  • housebound
  • required temporary assistance due to illness.

Next Step Service - British Red Cross

The British Red Cross provides time limited care and support in the home for people after an accident or illness, giving them the confidence to continue their daily lives. Click HERE for more infoamtion on the service they provide.

New Wheelchair Service Provider

From the 1st April 2018 a new wheelchair service will be provided across Barking and Dagenham, Havering and Redbridge (BHR). This new service will be run by AJM Healthcare, a specialist provider of mobility equipment. All existing users of wheelchair services will be automatically transferred to AJM Healthcare from 1st April. All users are being informed of the changes and how they can contact AJM Healthcare. If you have any questions or queries about the new wheelchair service, please contact AJM Healthcare on 0808 169 1040

How do I get an NHS Health Check?

If you're in the 40-74 age group without a pre-existing condition, you can expect to receive a letter from your GP or local authority inviting you for a FREE NHS Health check every five years. Click HERE to find out what pharmacies you can get your health check completed.

FREE Safer Homes Service

At Victim Support they provide a free home security service for all residents of Barking and Dagenham, no criteria has to be met.They would like to get the word out to more residents so they can take this opportunity to make their home safer. Please Click HERE for more details.

Free Flu Jabs for Carers

Did you know if you are a carer you are eligable to receive a FREE flu jab. Click HERE for more details.

Active 10

A brisk 10 minute walk every day can make a difference to your health. Each 10 minute burst of exercise is known as an “Active 10”.Brisk walking is simply walking faster than usual, at a pace that gets your heart pumping. Start with a 10 minute brisk walk a day and then see if you can gradually build up to more.It’s the easy way to improve your health and wellbeing. No gym memberships, no Lycra. Just 10 minutes and you! Click HERE to read more

DID Cards

The disabled identification card launched in 2015 and is run by disabled people or parents and relatives of disabled people. They are more than just an identification card, they are committed to helping individuals or groups to achieve ordinary things and some extraordinary things in their lives. Not every disability is visible. Click HERE to apply for a card or for more information.

Talk 2 Us

The Barking & Dagenham CAMHS, child wellbeing service, is a 1 year pilot project offering parents, children and young people, brief support, in the form of guided self-help. Talk 2 Us hope to support young people with mild mental health problems such as low mood, lethargy, anxiety, panic attacks, phobias etc. early on so that these problems don't develop into something more serious later down the line. Young people can be referred by any professional (including youth centre leaders) who think they may benefit from our support or Parents/carers and young people can request a referral to this service through their school. Please Click HERE & HERE to view both the leaflets for more information.

Community Clinical Locality Lead 

Click HERE for a comprehensive contact  list of how to contact health services stating what Community Matron is signed to what GP Practise. We want to share this information to as many Carers as possible as it is an extremely valuable service and will help Carers to cope with their cared for person at home.


Lenderhand is a charity that has been set up to provide families and individuals living in the county of Essex who are on a low income with assistance by paying for goods or services up to £1,000 that they could not otherwise afford, providing a helping hand through the challenging periods of their lives. We want to be able to give a helping hand when times have become tough due to difficult circumstances, and where something small would make the biggest difference to everyday life.Lenderhand pays for goods or services that the individual or family could not otherwise afford. This is not a monetary grant and each application is considered on a case by case basis, meaning that the goods or services we pay for would be unique to that individual's circumstances. For example, are you struggling to buy clothes or food for your children? Or have you recently lost a source of income due to illness and can’t afford the travel to and from the hospital?See the Lenderhand website for more information about the charity and how it helps.

Pay It Forward

UK Facebook support group based in Dagenham Essex. Responding to someone's kindness and forwarding that kindness on to someone else. A lady named Tracey is the owner of the group and she created the group in 2014 mainly to help those in need. It is also nice to be gifted items that you may not be desperate for but would like to brighten your home or a gift set to make you feel and smell lush for example. 
If you have something that's too good to throw out or you no longer have the space or use of it and you need it gone and willing to give it away, then I'm sure there is someone out there that would love it. 
You can offer anything you like on the Facebook page as long as its not offensive and in good/reasonable and working condition. You really could help someone else out. Click HERE to go to the Facebook page where you will need to join the group to be involved.

Volunteer Driver Scheme

The Volunteer Driver Scheme has been set up to assist older and vulnerable residents of Barking and Dagenham to attend health appointments and social activities that they would normally struggle to attend. Locations would usually be within the Borough, though occasionally there are requests for journeys outside the Borough that would include Moorefield’s Eye Hospital, and The Royal London Hospital (Whitechapel). All volunteers are interviewed, receive an induction, have a full DBS which is paid for by the scheme and are trained in Manual Handling, Sight Awareness, bespoke First Aid, and Health and Safety Training.WHO TO CONTACT? Mary Mathurin on 0208 724 3317 or via email mary.mathurin@lbbd.gov.uk.

LifeBook - Age UK

The LifeBook is a free booklet where you write important and useful information about your life, from who insures your car to where you put the TV licence.Sometimes it is easy to mislay important documents and information, so, we developed the LifeBook to help you find exactly what you need without searching.Why should I complete it?The LifeBook will not only help you to be more organised but could also be invaluable to a family member or a friend if they need to find important information about you in an emergency.How do I use it? Follow the step-by-step instructions to fill in the various sections with your details, contacts and locations of important documents. You don’t have to do it all at once - just complete it at your own pace. Click HERE to download your own Lifebook.

Are you a relative of someone with a Psychosis or Bipolar Disorder?

What is REACT? REACT (Relatives Education And Coping Toolkit) is online peer-supported toolkit for relatives of people with psychosis or bipolar disorder.The aim of this study is to test the effectiveness of REACT for reducing relatives’ distress and explore the costs involved in delivering this intervention.Click HERE to find out more information.


Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s Power Networks job to get your power back on. Their engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.They hold a list of vulnerable customers called a ‘Priority Services Register’ and for these customers they can provide extra support during a power cut. If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.Click HERE to find out more information.


Are the leading provider of access information for disabled people in the UK, featuring over 120,000 places of interest.Are you fed up with leaving days out to chance? Frustrated not knowing whether soemwhere will be accessible to until you get there?If you want to know 

  • Whether somewhere has accessible parking
  • If there are steps to access the building
  • Whether theres a hearing loop 
  • If signage and information is clear and available in large print
  • If staff receive disability awaremness training 

you will find all the answers at www.disabledgo.com.


NHS Complaints Advocacy Service - If you feel that you need support to raise your concern or complaint with us, you can contact POhWER’s NHS Complaints Advocacy Service. They can provide independent, free and confidential information and support to people wishing to make a complaint about the NHS. You can contact them on 0203 553 5960   , via email at LondonIHCAS@pohwer.net   or visit their website at www.pohwer.net. Click HERE and HERE to see their leaflet for more information


Enhanced housing options tool
Please click HERE to go directly to the self assesment page.
Social (Council) Housing is in great demand and often people can wait a long time before being placed in a council owned property.Housing options are the alternatives to Social Housing that may make it easy and quicker for you to move house.There are lots of different options available but they are not suitable for everyone. Using this tool you will be able to see which options are suitable for you. This tool will ask a series of questions and then guide you through the different options you can explore to enhance your housing situation. The self assessment tool will tailor an action plan depending on your own personal circumstances. Some of the available options include:

  • Shared ownership
  • Mutual Exchange
  • Social Housing
  • Mortgage rescue
  • Sheltered housing
  • Overcrowded
  • Under occupied
  • Private rent


CarerSmart is a club from Carers Trust, the UK’s largest carers’ charity and is open to carers, people with care needs and staff and volunteers across the Carers Trust network. Joining is easy and free and once you are a member you can benefit from a wide range offers including:

  • Cash back on shopping from numerous high street retailers
  • Best rates from energy providers
  • Reductions on insurance renewals
  • Discounts on holidays and travel arrangements
  • Reduced price lifestyle activities
  • Free legal advice services

And much much more  ... there really is something for everyone. Register today at www.carersmart.org/Account/Register and use the online calculator to see how much you could save. CarerSmart making life a little easier for carers.


The little book of big scams contains a number of hints and tips to stop you becoming a victim of fraud. Click HERE to download.


use an independent benefits calculator to find out:

  • what benefits you could get
  • how to claim
  • how your benefits will be affected if you start work

These are free to use, anonymous, and have replaced the Benefits Adviser service. Click HERE to direct you to the GOV website to find out more information.

We understand that paying bills can be a worry, particularly if you are struggling with money.

WaterSure Plus

WaterSure Plus is just one of the ways they can help make things easier, by capping qualifying customers’ bills.

It is available for all  household customers who meet certain criteria, whether you have a water meter or not and regardless of who sends you the bill.

If you are eligible, WaterSure Plus will reduce your bill by half. If your application is successful, you will get the discount from the date we receive your application. To find out more information click HERE or visit their website www.thameswater.co.uk

NHS Talking Therapies 

Do you know someone who is struggling to cope?

Talking Therapies is a free and confidential NHS service that works with people to help them feel better if someone is suffering from money worries, work stress, trouble sleeping or are feeling low. It offers expert support from people who know what they’re experiencing. The specialist team gives them effective tools and techniques that are proven to work. Thousands of people in the area have used the service and have told us it’s helped them feel like themselves again.

If you, or someone you know would benefit from support, whether it’s a resident you work with, a friend or family member, tell them that Talking Therapies can help them feel better. Whether their issues are caused by problems they face every day, or by events that have happened in their past - Talking Therapies can help. They don’t need to see their GP, they can just visit mytalkingtherapies.org.uk, or call 0300 300 1554 for more information or click HERE for a copy of the leaflet.

Sycamore trust need parent carers views in LBBD

 Sycamore Trust have been commissioned by London Borough of Barking and Dagenham, to carry out a survey relating to Parents and Carers Views about local services. These are taken in account in the development of accessible services for people with Autism, This forms part of the Children’s Autism Strategy 2015 – 2018. Sycamore Trust would really appreciate your help by completing a short survey. All responses are anonymous, they would ask that you be truthful, honest and open as without your valued input they would not be able to feedback the true thoughts and feelings of yourselves. Thank you in advance. There is also a free prize draw for completing the survey.


Reclaim @ the Lane

East Thames has a new social enterprise providing reuse furniture which is based in Canning Town called Reclaim @ the Lane.  They offer a free collection service for any of your unwanted furniture and have a variety of low cost furniture for sale.  Discounts are available if you are in receipt of benefits or an East Thames resident.  Please visit www.reclaimatthelane.co.uk  or call 020 8522 2330 for further information or click HERE for the flyer.

Starting Point

Did you know we have a business start-up hub in Barking called Starting Point? They can offer office space and support to start your own business, training and ongoing support, breakout and meeting areas and funding opportunities. Please visit www.starting-point.org.uk or call 0203 288 2100 for further information or click HERE for the flyer.