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Wheelchair Service

Thursday, May 7, 2020 - 11:00

Please see the below letter from the Health Liason Officer regarding the Wheelchair Service...

Dear Family Carers,

I hope that you and your families are all managing to stay safe and well at this very difficult and challenging time.

I am employed by the wheelchair service (AJM Healthcare) as a Health Liaison Officer and in this role I am a point of contact between service users and the wheelchair service. It is also my role to ensure that service users are happy with the service we are providing.

One way we are doing this is by holding monthly meetings of a Wheelchair Service User Forum (WSUF), which we have been doing for 2 years now. The forum is open to anyone using the wheelchair service directly or on behalf on someone. Meetings are normally held monthly at an address in Redbridge. We had previously tried to hold them in neighbouring boroughs but the logistics for this proved impossible. That is not to say we won’t be trying another way of doing so in future.

However, face-to-face meetings are currently not possible, so we are setting up an online meeting app that is easy and safe to use. This will soon be operational and we will be holding the first meeting with the NW London WSUF this month. Once we have ironed out any problems, I will arrange an online meeting for NE London WSUF members. 

In the meantime, you can also use the Facebook group for service users to post any  questions, ideas or concerns regarding the wheelchair service. This will be a private group which is only accessible to those who are invited. The FB link is:

https://www.facebook.com/groups/648634432387806/

Finally, I would very much like to find out how any recent dealings with AJM/the wheelchair service have been for you. The sort of things that I would like to know about are:

  • How long ago was your last contact with the wheechair service?
  • What was the reason you contacted us?
  • Was your enquiry dealt with efficiently/professionally?
  • If it was a matter of repairs or parts needed, how long did it take between the enquiry and the problem being resolved?
  • Was the process satisfactory and, if it was, can you say why and also if not satisfactory can you say why?

I look forward to hearing from you and, in the meantime, do stay safe.
Kind regards

Rudi Breakwell-Bos

Health Liaison Officer

AJM Healthcare

e: rudi.breakwell-bos@ajmhealthcare.org

w: 0808 169 1040

We also have a website for the wheelchair service and a brand new Facebook page for service users. The links are:

https://northeastlondon.wheelchair.services

www.facebook.com/groups/NorthEastLondonWCS