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The following information is useful if you are caring for a person with mobility issues


Information and advice about access in Barking and Dagenham if the person have a disability or sensory loss.

Sometimes it's not easy to get to all the places that a disabled person wants to visit, perhaps because of their physical disability, they may be an older person, or find getting around difficult. Planning ahead can make things easier because a person can contact the places they are going to and find out what kind of access arrangements they have.


The DisabledGo online access guide provides information about around 1,000 venues across Barking and Dagenham including shops, restaurants, pubs, leisure facilities, local council offices and other public venues. Visitors to this website will be able to find out quickly whether a public building has, for example, accessible parking close by, staff trained in sign language, large print materials available, or adapted toilets.

  There are links with other websites to provide a comprehensive guide to health and transport facilities in and near the borough. The websites are linked below:

  • Planning a visit to a doctor, dentist, chemist or optician please click here. This site includes routes from drop off points to the main accessible entrance plus interactive layouts of the building allowing the person to see photos and access information at the click of a mouse.
  • Travelling on the tube please click here. This site provides all the details about all the stations accessibility as well as individual platform information.
  • Planning a trip to an airport, please click here. The Disabled and Reduced Mobility Airport Guide which covers multiple accessibility issues at the Airport. The guide has been created to help relieve some of the stress and worry which is very common among disabled persons when travelling through unfamiliar environments such as an Airport. Included in the guide is information such as travelling with visual impairments, breathing problems, flying with guide dogs, travelling with autism, wheelchair access, help at the car park and much more.

Direct Gov - Information about Access

Direct Gov is a government website. Their 'Everyday Access' pages provide information about access and links to websites like Direct Enquiries which can help with information about access in the local area.

Visit the Everyday Access page on Direct Gov

Barking and Dagenham Access Group (BADAccess)

The Access Group was established to help raise awareness and promote disability issues. For many years the group have been campaigning for access and equality and have worked closely with the Local Authority to aid improvements within the borough.

  • Consults on all major planning applications ensuring compliance with all relevant legislation.
  • Works with disability organisations and charities offering advice and guidance to local residents and businesses.
  • Works alongside the boroughs Public Transport Liaison Group forum which recently established Transport for London Sub Regional Mobility Forum, which gives our borough a voice regarding transport provision.
  • Have established an Access and Planning Review Forum (APRF) which meets every second Tuesday of each month to discuss and ensure the borough is a safe and accessible environment for all disabled residents.

If a person needs assistance or would like to get involved in the Access and Planning Review Forum please contact:

Name: Neal Crowley
Email: badaccess@hotmail.co.uk
Website: http://www.badag.btck.co.uk/

Public toilets and RADAR keys

The RADAR Scheme is a national programme that makes it easier to access public toilets.

If you think a RADAR key would be helpful, either you or your carer can apply for one. A key will cost you from £3.50. You can visit the RADAR website for more information and apply for your personal RADAR key online.

Visit the RADAR website

Getting in touch

Adult Intake and Access Team
Phone: 020 8227 2915
Minicom: 020 8227 2462
Email: IntakeTeam@lbbd.gov.uk


Phone: 020 7250 3222 
Web: www.radar.org.uk

Phone: 020 8592 8603 OR 020 8252 5340
Web: www.dabd.org.uk

Disability Information Advice Line (DIAL) UK
Address: Galleon Hall Day Centre, Boundary Road, Barking, Essex, IG11 7JR
Phone: 020 8594 4119 (local) / 01302 310 123 (national)
Fax: 020 8593 7219 (local) / 01302 310 404 (national)
Minicom: 01302 310 123 (please use voice announcer) 
Web: http://www.scope.org.uk/
Email: dial.dagenham@yahoo.com