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General information and advice

General information and advice

Sometimes you might need expert advice from people who understand legal and financial matters. To know what services are available, and to understand your rights, we believe you need information that is up-to-date and easy to understand. Advice centres run by the Council and other organisations can provide you with information and help you to understand it.


Barking and Dagenham Citizens Advice Bureau (CAB)

Barking and Dagenham Citizens Advice Bureau service is a registered charity that provides support and advice on a whole range of issues. You can ask for help with:

  • Family issues, like divorce or other problems
  • Employment
  • Housing
  • Welfare benefits and how to claim them
  • Managing money and dealing with debt
  • Community care

The advice service is available to people who live or work in the borough. However, if you live and work outside of the borough the CAB may be able to help you if your enquiry concerns debt and you qualify for legal aid.

To find out more about CAB and what their opening times are please visit their website.


Dagenham Citizens Advice Bureau

339 Heathway

Telephone: 020 594 6715
Website: www.bdcab.org.uk
Map: Link to map

Other bureau locations

One Stop Shop and Information Centre

Staff at the One Stop Shop and Information Centre can give you advice and help on a range of  Council services. They can help you with filling in the forms and tell you about other services and organisations that might be able to help you. At the One Stop Shop there are computers that you can use to find information on our website. You don't need to make an appointment, just call in.

Dagenham One Stop Shop

Address: Dagenham Library, 1 Church Elm Lane Dagenham RM10 9QS (Entrance on Heathway) - Monday to Friday: 9am to 5pm (opens at 10.30am on the last Thursday of the month). Saturday: 9am to 1pm

Call us

You can ring our Barking and Dagenham Direct Contact Centre from Monday to Friday, 8.00am to 6.00pm.

Barking and Dagenham Direct
Phone: 020 8215 3000 
Fax: 020 8227 5184
Minicom: 020 8227 5755
Email: 3000direct@lbbd.gov.uk

Visit a library

Libraries have information about council services and have computers that you can use for internet access. 

You can find details of all libraries in the borough here.

Neighbouring boroughs

Please see below for links to our neighbouring boroughs to find out the services that they offer.

The London Borough of Havering

The London Borough of Newham

The London Borough of Redbridge

The London Borough of Tower Hamlets

The London Borough of Waltham Forest

Finding the right information and advice can help you to make the right decisions.