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Useful contacts

To access the website, please click on the red header below:

London Borough of Barking & Dagenham
Barking & Dagenham Direct: 020 8215 3000
Family Information Service - 020 8227 5395
Housing and Council Tax Benefit: 020 8227 2970
Intake Team (Adult and Community Services): 020 8227 2915
Emergency Duty Team: 020 8594 8356

London Borough of Barking & Dagenham Local offer

Care and Support Hub


Family Information Service- 020 8227 5395

Children’s Services Duty and Assessment Team- 020 8227 3852

Emergency Duty Team (out of hours) 020 8594 8356

Police Child Abuse Investigation Team- 020 8345 2957

National Health Service
NHS Direct: 0845 4647
Children & Families Centre, Axe St, Barking: 0845 075 0495
Patient Advice & Liaison Service (PALS): 0800 389 5360
King George Hospital: 020 8983 8000
Queen's Hospital: 0845 130 4204

Thurrock Council

Thurrock Council Direct: 01375-652652

Adult Social Care: 01375-652868

Children's Social Care: 01375-652802/ 01375-652634

Emergency Duty Team: 01375-372468

Thurrock multi-agency safeguarding hub (MASH)- 01375 652802

Thurrock local safeguarding childrens board- 01375 652813 

Police Child abuse Investiagtion Team- 01277 266882

Useful contacts - Mental Health

Domestic Violence Directory guide - Click HERE to access the guide for those expereiencing domestic or sexual violence or if you think friends or family might be.


Barley Lane, Ilford, IG3 8XJ 

Tel: 020 8597 4026

Email: bdh@voiceability.org



Rethink Mental Illness

Tel: 0300 5000 927  or Tel: 020 8517 8160 (Monday-Friday 10.00am-2.00pm)



SANE National Charity

1st Floor

Cityside House

40 Adler Street


E1 1EE

Tel: 020 7375 1002

Helpline: 0845 767 8000

(7 days per week 6pm – 11pm)



Axe Street Project:   (For advice & support for people with drug related problems)

39-41 Axe Street

Barking IG11 7LX   

020 8507 8668


KCA (Drug and Alcohol Misuse Service)

26 Linton Road

Barking IG11 8HG

Tel: 020 8591 6800

Monday, Wednesday and Friday 9.00am - 5.00pm

Tuesday and Thursday 9.00am – 8.00pm

Email:  bandd@kca.org.uk



Daybreak Drug Project

St. Lukes Daybreak Centre

Dagenham Road

Dagenham, RM10 7UP     

020 8595 2010


Depression Alliance

20 Great Dover Street

London SE1 4LX

Tel: 0845 123 2320 to request information pack



Samaritans Redbridge

8 Mildmay Road, Ilford, IG1 1DT

Tel: 020 8553 9900


Useful contacts - Family Services

The Disabled Children’s Team is a team of social workers and support staff who specialise in offering support for children with profound disabilities and their families.  Referrals are made by the Assessment Team.

Sammy Holcombe | Heathway Team Manager | Disabilities Care and Support | The Heathway Centre  C/O Becontree Childrens Centre, Stevens Road, RM8 2QR
Telephone number: 0208 227 5500

https://www.lbbd.gov.uk/local-offer  https://www.lbbd.gov.uk/the-heathway-centre email address is theheathwaycentre@lbbd.gov.uk

Services available include benefit advice, organisation of respite, funding opportunities for children to have fun and in some cases providing long term care.


Local Education Authority

Education Health Care Team (EHC)

Roycraft House, 15 Lynton Road Barking, IG11 8HE

Tel: 020 8227 2400

e-mail: joseph.wilson@lbbd.org.uk

Tel: 020 8227 2415

ADDUP provides support and information for parents with children who have Attention Deficit Disorder (ADD) or Attention Deficit and Hyperactivity Disorder (ADHD)

59 Billet Lane, Hornchurch, RM11 1AX

Tel: 01708 454040 weekdays 10.00am – 4.00pm except Wednesday

Find them on Facebook ‘Add+up’

Follow on twitter - @Addup4adhd



Sycamore Trust offers information to parents whose child has a diagnosis on the autistic spectrum.  They provide newsletters, offer parent support groups, information days, and social and play activities for parents and their families. 

27-29 Woodward Road, Dagenham RM9 4SJ  

Tel: 020 8517 9317



Down’s Syndrome Group offers information and support to parents, information days and a regular newsletter. 

Contact Teresa Bauman on 020 8594 1056.


The Portage Service is a home visiting teaching scheme for developmentally delayed pre-school children.  The aim of the service is to work with parents to help their child reach their full potential. 

Alibon Childrens Centre, 175 Sterry Road, Dagenham, RM10 8PT

Tel: 0208 7248550

e-mail: portage.office@lbbd.gov.uk


Special Needs and Parents (SNAP) is a support group for parents and carers of children with a special need or disability.  Their aims are to inform, encourage and support parents to allow them to grow in strength and knowledge so that they are better equipped to give the best possible help to their children.

SNAP Centre, Pastoral Way,Brentwood, CM14 5WF

Tel: 01277 211300

e-mail: info@snapcharity.org


Family Information Service provides information on the services available to parents, including information on local childcare and early years nurseries and


Room 112

Town Hall

1 Town Square


IG11 7LU

Tel: 020 8227 5395

e-mail: fis@lbbd.gov.uk

Community Food Club - for more information please CLICK HERE.  

National Organisations

Here are some addresses you may find useful.


Alzheimer's Society 

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Devon House, 58 St Katharine's Way, London E1W 1LB

National Dementia Helpline
0300 222 11 22

Customer Care
0330 333 0804




Provides support and information for children and young people up to age of 25 who are unable to communicate effectively because of a speech or language impairment.

20 Bowling Green Lane, London EC1R 0BD

Helpline: 0845 355 5577 10.30am – 2.30pm

Monday to Friday


British Dyslexia Association

Unit 8, Bracknell Beeches

Old Bracknell Lane, Bracknell, RG12 7BW

Helpline: 0845 251 9002 10.00am to 12.30pm then

1.00pm – 4.00pm Monday to Friday closed Wednesday afternoons


e-mail: helpline@bdadyslexia.org.uk

Also on Facebook ‘Bda Dyslexia’

British Epilepsy Association

Provides information, newsletters and information days.

New Anstey House,

Gate Way Drive, Leeds, LS19 7XY

Helpline Tel: 0808 800 5050 UK Freephone


e-mail: helpline@epilepsy.org.uk

Also on Facebook ‘British Epilepsy Association’

and can be followed on twitter.



Contact a Family

209-211 City Rd, London, EC1V 1JN

If you need information and advice on any aspect of caring for a disabled child contact the national freephone helpline on:

Tel: 0808 808 3555 Monday to Friday 9.30am – 5.00pm or e-mail helpline@cafamily.org.uk


Also on Facebook ‘Contact a Family’ and

can be followed on twitter.

Down’s Syndrome Association

Head Office: Langdon Down Centre

2a Langdon Park, Teddington, TW11 9PS

Tel: 0333 1212 300


e-mail: info@downs-syndrome.org.uk

Also follow on twitter


Dyspraxia Foundation

8 West Alley, Hitchin, SG5 1EG

Helpline Tel: 01462 454986 Monday to Friday 9.00am – 5.00pm


e-mail: dyspraxia@dyspraxiafoundation.org.uk



National Autistic Society

Provides information, newsletters and information days.

393 City Road, London, EC1V 1NG

Tel: 020 7833 2299

Helpline: 0808 800 4104 10.00am to 4.00pm Monday to Friday

e-mail: nas@nas.org.uk


National Deaf Children’s Society (NDCS)

15 Dufferin Street, London EC1Y 8UR

Tel: 020 7490 8656    Helpline: 0808 800 8880

Minicom: 020 7490 8656

e-mail: ndcs@ndcs.org.uk


Marie Curie 

To refer a patient please contact the Marie Curie Referral Centre on 08450 567 899 (8am - 10pm, daily) 

For non-clinical coordination queries and support, contact the local based Nursing Service Facilitators on 07889 645308 or 07540 677057. 

To find out more about your local Marie Curie nursing service, contact Debbie Ripley, Clinical Nurse Manager on 07912 785085 or email debbie.ripley@mariecurie.org.uk